Privacy Policy

Lv18bet's Privacy Policy — Your data is safe with us

Lv18bet takes the protection of your personal data seriously. This privacy policy clearly explains what information we collect, why we collect it, how it is used, and how it is kept secure. There are no hidden practices — everything is laid out transparently.

Last Updated: January 2026
Your Rights Are Protected

Lv18bet never sells your data. Your privacy is protected in accordance with international data protection standards.

Applicability

This privacy policy applies to all services, apps, and websites operated by lv18bet. By using the site, you are considered to have accepted this policy.

Our Commitment to Protecting Your Data

Lv18bet is more than a gaming platform — we are your trusted partner. We uphold six core principles when it comes to protecting your data.

Encrypted connection

Lv18bet uses SSL/TLS encryption. Every transaction and data transfer on the platform takes place over a fully secured channel.

No sale of personal data

Lv18bet never sells your personal data to third parties. Your information is used solely to deliver our services.

Limited Data Collection

Only the information that is strictly necessary is collected. We do not request unnecessary personal data — data minimization is a core principle we follow.

Access Control

Only authorized personnel can access your information. Every access is logged and audited on a regular basis.

Right to erasure

You may request to close your account and have your personal data deleted at any time.

Transparent Cookie Policy

Lv18bet uses only essential cookies. This page explains exactly which cookies are used and why.

1What Information We Collect

Certain information is collected from you when you create an account and use our services. A detailed breakdown is provided below:

Information collected at registration

  • Full Name (in Bengali or English)
  • Date of birth (for age verification)
  • Email address
  • Mobile Number
  • Preferred Language & Currency

Information collected during KYC verification

  • National ID (NID) or passport photo
  • Selfie Photo (for identity verification)
  • Proof of address (utility bill or bank statement)

Automatically Collected Information

  • IP Address & Device Information
  • Browser Type & Operating System
  • Site Visit Times & Page Activity
  • Gaming history and transaction records
Limits on data collection

Lv18bet only collects information that is necessary to provide its services. Sensitive data that is not required — such as religion or political views — is never requested.

2Why we collect your information

Under lv18bet's privacy policy, there is a clear reason behind every piece of data collected. The table below outlines the purpose and legal basis for each type of data collection:

Type of information Purpose Legal Basis
Name and contact details Account Creation & Support Contract fulfillment
Date of birth Age Verification (18+) Legal Obligation
Identity Document KYC & Fraud Prevention Legal Obligation
Payment Information Deposit and withdrawal process Contract fulfillment
Gaming history Responsible gaming monitoring Legitimate Interest
IP Address & Device Information Security and fraud prevention Legitimate Interest

3How your information is used

Lv18bet uses the information it collects for the following purposes:

  • Account Management: For account registration, login, password recovery, and account security.
  • Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket.
  • Customer support: To respond to your questions, complaints, and support requests.
  • Bonuses & Promotions: To analyze your gaming activity and send you relevant offers.
  • Security assurance: To prevent multiple accounts, fraud, and cyberattacks.
  • Legal Compliance: To meet regulatory requirements and prevent money laundering.
  • Responsible gaming: To monitor gaming patterns and identify signs of addiction risk.
What We Never Do

Lv18bet never sends spam, shares your data with third parties for advertising purposes, or contacts you for marketing without your consent.

4Data sharing and third parties

Lv18bet never sells your personal data. However, limited information is shared with trusted partners where necessary to deliver our services:

Payment Processor

The necessary transaction details are shared with bKash, Nagad, and Rocket to process deposits and withdrawals. Each of these providers maintains its own privacy policy.

Game provider

Gaming session data is shared with international game providers for the operation of Live Casino and slots games. No financial details are included in this data.

Legal Requests

Lv18bet is legally required to provide data in response to court orders, government investigations, or lawful requests from regulatory authorities. Where possible, you will be notified in advance.

Business Transfer

In the event of a change to lv18bet's business structure — such as a merger or acquisition — your data may be transferred to the new entity. You will be notified by email in advance.

Partner Agreements

All third-party partners of lv18bet are bound by strict data protection agreements and may only use your information for specified purposes.

5Cookie Policy

Lv18bet uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookies We Use

  • Essential Cookies: To keep your login session active and ensure security. The site cannot function without these.
  • Functional cookies: To remember your preferred language, theme, and other settings.
  • Analytics Cookies: To understand which pages are used most — data remains anonymous.

Cookie controls

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features. Contact support for help managing your cookie preferences.

6Data retention period

Lv18bet does not retain your data longer than necessary. Retention periods for different types of information are outlined below:

  • Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
  • Transaction Records: A minimum of 5 years, as required by financial regulatory guidelines.
  • KYC Documents: Up to 5 years after verification — in accordance with anti-money laundering laws.
  • Gaming logs: Retained for up to 3 years.
  • Support Contact: 2 years from the date of last contact.
  • Cookie data: Deleted at the end of a session or after a maximum of 1 year.

Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

7Your Rights

Under lv18bet's privacy policy, you have the following rights:

Right of access

You have the right to know what information we hold about you. Submit a request to our support team and the full details will be provided within 30 days.

Right to rectification

If any of your information is inaccurate, you may request a correction. We will update it within 7 business days.

Right to Erasure

You may request deletion of your personal data after closing your account. Some data may be retained where required by law.

Right to Object to Processing

You may object to your data being used for marketing or analytical purposes, and your objection will be respected.

Right to data portability

You may request a download of your data in a machine-readable format (JSON or CSV).

Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

To Exercise Your Rights

To exercise any of the rights listed above, email us at: [email protected] — we will respond within 30 days.

8Children's Privacy

Lv18bet is an 18+ platform. Anyone under the age of 18 is not permitted to use this site, and no data is collected from minors.

Date of birth is verified at the time of registration. If an underage account is detected, it is immediately closed and all collected data is deleted.

If you believe a minor is using lv18bet, please contact our support team immediately.

For Parents

We recommend using parental control software to prevent children from accessing online gambling. For more information, visit our Responsible gaming View the page.

9Security measures

Lv18bet uses industry-standard security technology to protect your data:

  • SSL/TLS Encryption: All data transfers on the site are secured with 256-bit encryption.
  • Two-factor authentication (2FA): An added layer of security for your account.
  • Firewall Protection: Advanced firewall protection against DDoS attacks and unauthorized access.
  • Regular security audits: Regular security audits are conducted by independent third-party experts.
  • Data backup: Your data is backed up across multiple secure servers.
  • Access Logging: Every data access is logged and reviewed on a regular basis.

What happens in the event of a data breach

In the event of a data breach, lv18bet will notify the relevant regulatory authority within 72 hours and inform affected users by email. Immediate action will be taken and every effort will be made to minimize any damage.

10Communications & Updates

If you have any questions or concerns about our Privacy Policy, please get in touch:

Policy Updates

Lv18bet may update this privacy policy from time to time. Any changes will be reflected in the updated date at the top of the page, and significant changes will be communicated to your registered email address. Continued use of the site constitutes acceptance of the updated policy.

24/7 Support

For any privacy-related matter, lv18bet's support team is always here to help. Email: [email protected]

Frequently asked questions about the Privacy Policy

Absolutely not. lv18bet never sells your personal data. Only the limited information necessary for payment processing and game operations is shared with partners, and they are all bound by strict confidentiality agreements.

After account closure, certain data — such as transaction records and KYC documents — must be retained for up to 5 years to meet legal obligations. All other data is deleted. To request data deletion, email [email protected].

lv18bet may estimate your approximate location using your IP address — primarily for geo-restriction enforcement and fraud prevention. GPS tracking and real-time location monitoring are not used.

Send an email to [email protected] to request access to your data. After identity verification, a copy of all information held about you will be provided within 30 days.

Yes. If significant changes are made to the Privacy Policy, you will be notified via your registered email and the page's last updated date will change. For minor updates, only the date will be updated.

Enjoy gaming in a safe environment

Your data is secure and your transactions are safe at lv18bet. Register today and start gaming on a platform you can trust.

SSL Secured | 18+ | lv18bet keeps all your data confidential

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